RegalWins Privacy Policy

At RegalWins Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit regalwins.com, register an account, or use our services. By using RegalWins Casino, you agree to the practices described below.

Who We Are

RegalWins is operated by Rank Interactive (Gibraltar) Limited, a company registered in Gibraltar under number 120385, with its registered office at Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA. We are a wholly owned subsidiary of The Rank Group Plc, listed on the London Stock Exchange. We operate under licences from the Great Britain Gambling Commission (account number 57924) and the Government of Gibraltar (licence numbers RGL 133 and RGL 134). As a licensed operator, we are bound by strict regulatory obligations regarding the handling of your personal data.

Information We Collect

When you create a RegalWins account or use RegalWins Casino, we collect various categories of information necessary to provide our services, verify your identity, and comply with regulatory requirements.

• We collect registration details such as your name, date of birth, address, email address, and phone number
• We gather identity verification documents, including proof of ID and proof of address, as required by our licensing obligations
• We collect payment information when you make deposits or request a withdrawal via Instant Bank Transfer, Visa Debit, Mastercard Debit, Apple Pay, PayPal, or Paysafecard
• We track your gaming activity, including games played, wagers placed, and loyalty points earned, to improve our services and administer promotions
• We record your communications with our customer support team via live chat, email, or phone
• We automatically collect technical data such as your IP address, device type, browser information, and location data to confirm your eligibility to play within our permitted jurisdictions

How We Use Your Information

We at RegalWins use your personal data for several legitimate purposes connected to operating our casino and complying with applicable law.

• We use your data to verify your identity and age, and to confirm you are located within the United Kingdom, Republic of Ireland, Channel Islands, Isle of Man, or Gibraltar
• We process your payment details to facilitate deposits and withdrawals through our approved payment methods, including Instant Bank Transfer, debit cards, Apple Pay, PayPal, and Paysafecard
• We use your activity data to calculate loyalty points, administer our Golden Spinner, Weekly Prize Draw, and other promotions
• We use your information to detect and prevent fraud, money laundering, and other illegal activity
• We use your contact details to send important account notifications and, where you have consented, marketing communications about Our RegalWins offers and promotions
• We check your details against GAMSTOP and other responsible gambling databases to help enforce self-exclusion requests

Legal Basis for Processing

Our RegalWins platform processes your data on the following legal grounds: performance of our contract with you, compliance with our licensing and anti-money laundering obligations, our legitimate interests in preventing fraud and improving our services, and your consent where required, such as for certain marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate RegalWins Casino effectively.

• We share data with payment processors, including WorldPay, to process your deposits and withdrawals
• We share information with identity verification providers to complete required checks before your first withdrawal
• We share data with regulators, including the Gambling Commission and the Gibraltar Gambling Commissioner, as required by law
• We share information with GAMSTOP to support self-exclusion across the industry
• We may share data with other Rank Group Plc sister brands, such as Grosvenor Casinos and Mecca Bingo, strictly in accordance with applicable data protection law
• We disclose information to dispute resolution bodies, including IBAS, where a complaint has been raised

Cookies and Tracking

We use cookies and similar technologies on regalwins.com to enhance your browsing experience, remember your preferences, and analyse how our games and promotions are used. You can manage your cookie preferences through your browser settings. For full details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory, accounting, and anti-money laundering obligations. Where you close your RegalWins account, we may still be required to retain certain records for a period mandated by our licensing authorities.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Customer funds held with RegalWins are kept in a segregated account, providing a medium level of protection in line with Gambling Commission requirements. Our payment partners, such as WorldPay, apply industry-standard security protocols when processing transactions.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data when using RegalWins Casino.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request that we delete your data, subject to our legal and regulatory retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You have the right to request a copy of your data in a portable format
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team via live chat, email at support@regalwins.com, or by phone at 0800 031 4961. Our live chat is available 24/7 to assist you.

Responsible Gambling and Self-Exclusion

We are committed to promoting responsible gambling. We participate in GAMSTOP, the UK's national self-exclusion scheme, and we process relevant data to ensure self-excluded individuals are prevented from accessing RegalWins Casino and other operators.

International Data Transfers

As we are based in Gibraltar and operate within regulated UK and EU-adjacent markets, your data may be transferred and processed in jurisdictions outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place consistent with applicable data protection standards.

Children's Privacy

RegalWins Casino is intended solely for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of RegalWins after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our support team via live chat, email at support@regalwins.com, or by phone at 0800 031 4961. Disputes may also be referred to IBAS for residents of Great Britain, or to the Gibraltar Gambling Commissioner for residents of other permitted jurisdictions.